By Robert Frank
The Canadian Urban Transit Association (CUTA) has singled out Pierre Giard for recognition.
During a ceremony in Quebec City, the former director general of the Société de transports de Laval received the W.G Ross award for lifetime achievement.
According to CUTA president and chief executive officer Michael W. Roschlau, Giard earned the admiration of his peers for:
• Implementation of a Service Quality Guarantee
• Quality Challenge
• Major service expansion
• Introducing night service
• Innovative fare policy to encourage ridership
• Introducing real-time customer information
• Restructuring the service after the metro was extended to Laval
• Mobility partnerships with car-sharing and cycling options
• Developing a mobility plan
• Conducting a cable car feasibility study
“These are major accomplishments over a career as general manager at Société de transports de Laval, and some of the outcomes can be summarized by an improvement in the on-time performance of the STL system from 83 percent in 1998 to 92 percent in 2011,” commended Roschlau.
“Over the same timeframe, ridership has grown by a total of 34 percent.”
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