{"id":6507,"date":"2020-04-23T19:50:20","date_gmt":"2020-04-23T19:50:20","guid":{"rendered":"http:\/\/newscoverage.org\/?p=6507"},"modified":"2020-04-23T19:55:53","modified_gmt":"2020-04-23T19:55:53","slug":"quebec-abruptly-shed-social-services","status":"publish","type":"post","link":"https:\/\/newscoverage.org\/index.php\/2020\/04\/23\/quebec-abruptly-shed-social-services\/","title":{"rendered":"Quebec abruptly shed social services"},"content":{"rendered":"\n<p><em><strong>By Genevi\u00e8ve April<\/strong><\/em><\/p>\n\n\n\n<p>In early April, Quebec\u2019s Health Ministry ordered a sudden withdrawal of services, including psychosocial support, from non-COVID-19 patients, in anticipation of a coming health care crisis.<\/p>\n\n\n\n<p>\u201cThey told us to call all our patients who were awaiting psychosocial support and to retain only the most urgent cases\u2014those who pose an imminent danger to themselves and others,\u201d explained a social worker who spoke on condition of anonymity. \u201cWe closed all the others files and asked them to apply again, when the crisis is over.\u201d<\/p>\n\n\n\n<p>For the most part, most of the most urgent cases entail mental health referrals, some of which were reassigned among psychosocial team members. Some files already underway were also closed or reclassified as lower priority.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"264\" height=\"264\" src=\"https:\/\/newscoverage.org\/wp-content\/uploads\/2020\/04\/Robert-Maranda-portrait-2.jpg\" alt=\"\" class=\"wp-image-6494\" srcset=\"https:\/\/newscoverage.org\/wp-content\/uploads\/2020\/04\/Robert-Maranda-portrait-2.jpg 264w, https:\/\/newscoverage.org\/wp-content\/uploads\/2020\/04\/Robert-Maranda-portrait-2-150x150.jpg 150w\" sizes=\"auto, (max-width: 264px) 100vw, 264px\" \/><figcaption>Province put programs on 7\/24 availability for pandemic, reported Quebec Health Ministry spokesman <strong>Robert Maranda<\/strong>.<br>Photo: LinkedIn<\/figcaption><\/figure><\/div>\n\n\n\n<p>\u201cIt\u2019s essential to tailor our services to the pandemic. The entire capacity of our psychosocial specialist and social worker teams need be at the ready to ensure that crisis support and referral for specific programs and services remain available 7\/24,\u201d Health Ministry spokesman <strong>Robert Maranda<\/strong> explained in an electronic mail message.<\/p>\n\n\n\n<p>\u201cManagement told us that it was a top-down order. That we had to state in our reports that we provided one- to three-hour consults, when in fact we barely spoke ten minutes with the person. That [responsibility for] the file was automatically attributed to us. These are not problems that can be solved in ten minutes. I\u2019m the one signing my name to that report. If something happens, I\u2019ll be held responsible,\u201d underscored the social worker, who fears that patients won\u2019t get sufficient follow-up, for lack of resources.<\/p>\n\n\n\n<p>A similar request, to automatically assign a social worker the file of all patients whom they had interacted with, even briefly, was made in January, but put on ice after arousing front-line caregivers\u2019 ire.<\/p>\n\n\n\n<p>After it shed services, the province experienced much less COVID-19-linked demand than it had anticipated. Demand for psychological support directly linked to the outbreak proved so low that it revised its guidelines.<\/p>\n\n\n\n<p>\u201cDuring the past two weeks, I\u2019ve only seen one client about the virus. We\u2019ve been asked to go back to responding to general requests,\u201d the social worker continued.<\/p>\n\n\n\n<p>Still, new requests get immediate attention, because the previous waiting list was scrapped. \u201cThe clients whom I called to close their file were told not to try asking again until the crisis was over. New requests are jumping the queue ahead of everyone else.\u201d<\/p>\n\n\n\n<p>\u201cFor now, we\u2019re managing well the service withdrawal that was imposed on us. But I don\u2019t know what we\u2019ll do when we\u2019re called on to support seniors homes. Any day now, I could be asked to dump my clients on my colleagues, who already are on the verge of overload,\u201d she concluded.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Genevi\u00e8ve April In early April, Quebec\u2019s Health Ministry ordered a sudden withdrawal of services, including psychosocial support, from non-COVID-19 patients, in anticipation of a coming health care crisis. \u201cThey told us to call all our patients who were awaiting psychosocial support and to retain only the most urgent cases\u2014those who pose an imminent danger<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6507","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quebec abruptly shed social services - 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